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    Planworth — Unified financial planning platform
    ← Customer StoriesPension

    Personalized, end-to-end planning guidance embedded in the member journey

    A leading public sector pension plan managing over $30B in assets and serving over 100,000 members across active, deferred, and retired populations.

    Challenge

    The Challenge

    Despite strong member services, digital planning tools were limited.

    Gaps in Digital Planning

    • A basic retirement calculator with generic outputs
    • No integration with pension administration systems
    • Limited personalization and relevance
    • Low member engagement
    • Heavy reliance on call center and advisory support

    The Impact

    • High support and operational burden
    • Inability to scale personalized member guidance
    • Limited ability to influence member decisions and outcomes
    • Constraints in advancing their mission of delivering best-in-class member experiences

    At the same time, member expectations were evolving toward more intuitive, personalized, and accessible digital tools.

    Turning Point

    The Turning Point

    The organization identified a clear opportunity:

    Deliver a modern, personalized retirement planning experience directly within the member portal — one that empowers members to explore their future while maintaining access to trusted advisor support.

    Selection

    Why Planworth

    Planworth enabled a step-change in both capability and experience:

    Deep integration with pension administration systems
    Pre-populated, data-driven member profiles
    Dynamic, scenario-based retirement modeling
    Seamless embedding within the existing member portal
    Hybrid experience bridging self-serve planning and advisor support
    Cost-effective implementation with rapid deployment

    Usage

    How It's Used

    Embedded directly within the member portal
    Members build a personalized retirement snapshot using pre-populated data
    Explore "what-if" scenarios across income, timing, and goals
    Save, revisit, and refine plans over time
    Seamlessly transition to 1-on-1 advisor support when needed

    Transformation

    What Changed

    Before

    • Generic, one-size-fits-all calculator
    • Low engagement with planning tools
    • Reliance on call center for guidance
    • Limited personalization and decision support

    After

    • Personalized, data-driven retirement planning experience
    • Higher member engagement and ongoing interaction
    • Real-time, scenario-based decision support
    • Reduced reliance on support channels
    • Seamless hybrid model combining digital and advisor guidance
    • More comprehensive view of retirement (pension, government benefits, savings, expenses)

    Results

    Outcomes

    Increased member engagement with retirement planning
    Enhanced financial readiness and decision-making
    Reduced call center and support burden
    Stronger positioning as a leader in member experience and services

    Impact

    Strategic Impact

    The organization advanced its mission of delivering best-in-class member experiences:

    Empowering members with personalized, accessible guidance
    Enabling continuous planning — not one-time projections
    Bridging digital tools with human expertise
    Setting a new standard for pension-led retirement planning

    Ready to transform your member planning experience?

    Contact Sales